Our Game Masters will not deal with account issues or issues related to someone else's account in-game.

The reason for this is simple: privacy concerns.  In order to deal with many account issues, we require very detailed personal or financial information, and we do not consider in-game chat to be a secure environment in which to do so.  The risk of a misstell that goes to a public channel, and the desire to protect individual credit card or bank information makes this a very poor security choice.

For this reason, our GM's will always direct you to contact account@ageofconan.com.  E-Mail communications between our customers and Funcom are the most efficient and secure method to correct any account inquiries that you might have.